Frequently Asked Questions

• What is the difference between Cloud and Software-as-a-Service? Cloud and Software-as-a-Service solution is the same as they are specially designed in a way they can address a common management & Application needs with pay-as-you-go option for its subscription.
• Other companies also offer cloud Solutions. What is different about WFX? While everyone claims to be ‘cloud’ or a Software-as-a-Service these days, only few offer a true Cloud solution. Some repackage their existing software and just include “hosting services” to play off as a cloud platform, others place only a portion of the application online. In such cases the software's costs for its implementation, operations & upgrades are bloated and these charges are simply hidden in their monthly fee or in the setup costs. In addition, the implementation goes forever, their vendor hardly support for its installation and as upgrades are so painful and costly, the customer gets stuck into the current version for years.
  
  Whereas, a true Cloud solution is designed to be multi-tenant & single-platform. Each customer carries a small part of the cost to operate the entire system and the efforts are applied to offer better functionality.
  WFX products, designed from the ground up to be truly On-Demand, change the ownership experience through:
  • Centralized Servers
  • Multi Tenant Architecture
  • No Setup Fees or Hidden Costs
  • 100% Web-based
  • Award Winning Customer Service
• What is the importance of domain expertise in fashion and consumer goods? The fashion industry is unique in its terminology, processes and work culture. From terminology as simple as colors, size charts, samples, purchase orders etc., to complicated production processes, only a domain expert with extensive knowledge and experience can service the current and future needs of this industry.
• How do I choose between WFX Web PDM and WFX Web PLM On-Demand? WFX Web PDM allows users to store all product data. WFX Web PLM offers all these features, manages the entire product life cycle and extends collaboration to business partners so all requests and approvals are completed and accessible through WFX.
• I want a solution customized to my needs. Is WFX for me? WFX On-Demand Products are driven by documented best practices derived from both industry-proven techniques as well as from years of client success stories. Additionally, our regular updates and upgrades included with your product ensures you get a solution developed specifically to your needs.
• How do you remotely implement the product? WFX implementation and training programs are especially developed to be easy enough to be conducted online. Beginning with the handoff to the implementation team, we help you determine the most effective enterprise configuration for your needs, then guide you online through installation and configuration, and establishing an effective deployment strategy. Our domain-specialists use collaborative web conferencing to train you in the products until fully proficient.
• What if I am not satisfied? The value of the cloud (or SAAS) delivery is that it drives solution providers to focus on bringing real value to their customers. The pay-as-you-go subscription means customers will only keep using the service if they receive the value they need. So beyond providing an feature-rich, easy to use and affordable solution, we have to show you real results to keep you as a customer.
• Other companies charge millions for enterprise solutions. How can you offer an affordable product? True On-Demand solutions are designed to be multi-tenant and single-platform, so each customer bears a small portion of the cost to operate the complete system, and the software vendor's efforts are applied to providing more functionality and value, not supporting each customer's unique implementation.
• What does it mean to be a Microsoft Certified Partner? WFX On-Demand Products are built using Microsoft's latest .NET technology. In addition to employing numerous Microsoft Certified Professionals, we have access to Microsoft resources including new technologies and a comprehensive technology knowledgebase.
• How do I know my information is safe? WFX understands the importance of keeping your information safe and secure. We provide you with state-of-the-art physical and digital internet security to assure complete protection of your data.